Complaint Policy
1.0
2.0
2.1
3.0
4.0
5.0
PURPOSE
1.1 This policy outlines the procedure for addressing and resolving complaints within MLDYSA to ensure fair and thorough handling of all concerns.
DEPARTMENT(S) AFFECTED (SCOPE)
Department(s) Affected: MEADOW LAKE AND DISTRICT YOUTH SOCCER POLICY
3.1 All initial complaints must undergo a 24-hour consideration period before being directed to the MLDYSA BOARD.
RESPONSIBILITIES
4.1 It is the responsibility of individuals involved to provide detailed written accounts, including dates, locations, persons present, and the communication history related to the issue. They should also explain why further review is necessary.
IMPLEMENTATION
5.1Upon receipt of a written complaint, the MLDYSA EXECUTIVES will assess the issue and
either resolve it 5.2 Procedure
5.2.1
5.2.2
5.3 Disciplinary 5.3.1
5.3.2
Directly or escalate it to the MLDYSA EXECUTIVE for further review.
If the matter proceeds to a disciplinary phase, a Disciplinary Committee will be convened, consisting of the President, Vice President, Technical director at least one but no more than two board members, and two members in good standing.
No member shall be part of the Disciplinary Committee if they:
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5.2.2.1 Are a family member of the individuals involved in the issue.
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5.2.2.2 Have direct involvement or interest in the matter under investigation.
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5.2.2.3 Act as a witness or have a family member who is a witness to the issue.
Committee Process
Committee members will receive all relevant materials and previous disciplinary decisions related to similar matters.
A summary of these materials will be provided to the subject of the complaint as soon as the Committee convenes.
2024
Meadow Lake and district soccer 1
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5.3.3 The coaching staff will be informed in case the subject is a player pending investigation or interim suspension.
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5.3.4 The subject of the complaint shall provide a written response within the specified timeframe given by the committee.
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5.3.5 The committee may decide based on the response or continue further investigation until they have sufficient information.
5.4 Decision and Resolution
5.4.1 The committee will conclude the investigation within one week of the final meeting and provide the decision to the complainant and the subject of the complaint.
5.4.2 Possible decisions include:
5.4.2.1 Determining the complaint as unfounded or lacking foundation.
5.4.2.2 Taking no further action for minor violations.
5.4.2.3 Imposing sanctions for minor or major violations, such as suspension, fines, remedial actions, or educational programs.
5.4.3 Major violations may result in severe consequences like suspension for the season or future ineligibility in MLDYSA activities.
5.5 Finality and Reporting
5.5.1 All decisions of the Discipline Committee are final. The Chairperson will present a summary to the board during the subsequent board meeting. Complaint and Discipline records shall be maintained by MLDYSA
7.0 DOCUMENT APPROVAL : April 14th 2024
approved by: mldysa board
